Refund policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible orders. Contact duh.strip.support@gmail.com within 30 days of delivery with your order number to request a return or refund.

Because duh. oral strips are ingestible products, opened or used products cannot be returned for hygiene and safety reasons unless they arrived damaged, incorrect, or defective. Unopened, unused products in their original packaging may be eligible for return.

Do not send anything back before contacting us. Items sent without prior approval may not be accepted.

Damaged, incorrect, or defective orders

If your order arrives damaged, incorrect, or defective, contact us promptly with your order number and photos when applicable so we can review the issue and make it right.

Refunds

We will notify you after reviewing your request. Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider. Shipping charges are not refundable unless the order was damaged, incorrect, or defective.